Privacy Policy

Last updated: 16th May 2025

Mooseheads Pub is operated by Caftor Pty Ltd (ABN 22 008 598 089), trading as Mooseheads Pub. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, mobile applications or engage with us via digital platforms.

 

1. Collection of Personal Information

We may collect personal information when you:

  • Use our website or any affiliated mobile applications
  • Sign up to mailing lists, promotional offers, or loyalty programs
  • Make a booking or submit a query
  • Interact with us on social media or via customer feedback
  • Use digital passes or wallet-integrated features
  • Automatically through cookies or mobile device analytics

Types of information collected may include:

  • Name, contact details, date of birth
  • Device type, IP address, and usage behaviour
  • User-submitted content (e.g. profile photo for wallet pass)

 

2. Use of Information

Your information may be used to:

  • Provide event access, offers, and loyalty rewards
  • Operate mobile apps and wallet services
  • Send venue updates, promotions, and announcements
  • Improve user experience across web and mobile platforms

We do not sell your personal information to third parties.

 

3. Storage and Security

We use secure, encrypted systems to store your data and limit access to authorised personnel only.

 

4. Cookies and App Analytics

Our website and apps may use cookies and tracking technologies for performance and user insight. You may opt out via your browser or device settings.

 

5. Third-Party Services

Apps and digital integrations may use trusted third-party services such as wallet platforms (e.g. Apple Wallet, Google Wallet), booking engines, or analytics providers.

 

6. Your Rights

You may request access to, correction, or deletion of your data by contacting feedback@mooseheads.com.au.

 

7. Updates

We may update this Privacy Policy at any time. Changes will be reflected on our website and app platforms.